Streamlined Operations and Strengthened Their Partnership

Cleaning Service | Clorcia

July 2024

Project Overview

The Challenges: Clorcia’s Drive to Improve Transparency

The Solution: Clorcia’s Proactive Approach to Data-Driven Operations

The Results: Clorcia’s Quantifiable Success

Key Takeaways: Clorcia’s Leadership in Operations Improvement

FAQ's

Project Overview

3 Weeks | $700USD est

Clorcia, a forward-thinking facilities management provider, recognized that to better serve McDonald’s corporate, they needed to take ownership of their performance data and improve transparency.

With guidance, Clorcia led the charge in designing a streamlined KPI system to enhance internal efficiency and showcase their value to their key client.

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The Challenges: Clorcia’s Drive to Improve Transparency

Clorcia took proactive steps to overcome several operational challenges:

📉 No Performance Tracking Was Holding Them Back

Clorcia lacked a centralized system to monitor key metrics like cleaning times and job quality.

This limited their ability to identify internal improvements and showcase team productivity.

📊 No Real-Time Reporting

McDonald’s corporate had minimal visibility into Clorcia’s day-to-day performance.

Without automated reports, client communications were reactive instead of proactive.

❌ No Complaint Tracking System

Without data on service issues, it was difficult for Clorcia to diagnose and resolve client concerns quickly.

This led to missed opportunities for identifying patterns in recurring client feedback.

The Solution: Clorcia’s Proactive Approach to Data-Driven Operations

With expert guidance, Clorcia built a practical yet powerful KPI system that gave them ownership of their reporting processes.

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Google Forms & Google Sheets Workflow - Clorcia’s team designed a simple input system using Google Forms and Sheets, enabling staff to log cleaning times, complaint notes, and cleanliness ratings with ease.

Looker Studio Dashboard - Clorcia’s leadership transformed raw data into actionable insights via a Looker Studio dashboard. This empowered management to track trends, monitor KPIs, and generate client-facing reports in real-time.

Defining Success Metrics - Clorcia defined four essential KPIs—cleaning times, cleanliness ratings, complaints, and response times—allowing them to measure success clearly and consistently.

The Results: Clorcia’s Quantifiable Success

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📈 20% Reduction in Average Cleaning Time - Teams decreased cleaning times from 30 to 24 minutes per room.

📊 25% Increase in Monthly Report Submissions - Clorcia delivered more actionable data to McDonald’s corporate, strengthening the relationship.

🗂 50% Reduction in Miscommunications - Complaint tracking helped Clorcia resolve client issues twice as fast, increasing trust and service quality.

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Key Takeaways: Clorcia’s Leadership in Operations Improvement

A simple, self-managed KPI system empowered Clorcia to take full ownership of operational performance.
Transparency through real-time dashboards fostered trust with McDonald’s corporate.
Proactive improvements positioned Clorcia as a committed, forward-thinking partner.